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General Info/FAQ's

Cleanliness and MaintenanceAll rental furniture and décor are fully cleaned and disinfected before & after each use.  We ensure that all furniture, decor, and all other rental items are quality checked and functioning properly prior to delivery.  During delivery your Event Specialist will review the rented item(s) with you to check for any scratches, tears, or imperfections.  You will be responsible for any damage that was not present at the time of delivery.  There should be no candy, gum, silly string, food and/or any object (s) that may damage or stain the decor (s).  Please be mindful, if you have a pet make sure the area intended for set up is clean and free of any type of debris.  A cleaning fee of $200 will be automatically assessed if any stains, debris, candy, gum, or other imperfections imperfections are found at collection time.  If the rented item(s) is beyond repair, the full cost of the damaged item will be assessed for replacement.

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Set Up
We will arrive within 1-2 hours prior to your scheduled event to set up your Rental items.  Please be sure to advise your Event Specialist of any additional details that may be required for the delivery.  For example, please let us know if the venue has steps, elevators ,or anything else that would obstruct the delivery from being a smooth transaction.  Please ensure that there is a designated area & parking for safe delivery & unloading.
At the time of arrival, please let the Event Specialist know exactly where you would like your Rentals placed so they can be set up properly and professionally.  We will not be able to move items for you once the Event Specialist has left the venue location, as we have other customers and events to service as well.  We will always do our best to accommodate your request but please define a permanent space for your rentals to avoid any confusion.

Please note that we will not be responsible for any injuries that may occur if the customer decides to move the rental (s) or alter the set up.  Please also be aware that the renter will be responsible for up to the full cost of the Rental item (s) if any damage occurs if the initial set up is altered.

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Delivery Guidelines

All Rentals are available for Delivery ONLY. Pick-up services are NOT available. Due to the varying sizes & complexities of our items, we offer different delivery rates on selection. If you select multiple products ONLY the highest delivery fee will be charged.

The base delivery charge includes a 20 mile radius from our location (192 Bear Christiana Rd. Bear, DE 19701) and $4.50 per mile for each additional mile after that, not to exceeded 45 miles total.

  • Mini Throne Chair  - $50.00

  • Dessert/Display Pedestal  - $50.00

  • Throne Chair   - $79.00

  • Throne Love Seat  - $99.00

  • Shimmer Backdrop  - $50.00

  • Flower Backdrop  - $50.00

  • Mirror  - $99.00

  • Marquee Letters ( Per Word )  - $99.00

  • Marquee Letters/Number (Single item)  - $50.00

  • Sweetheart Table  - $99.00

******An additional fee of $75.00 will be applied for locations with Steps/Elevators/Ramps***********

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Postponements and Cancellations
If for any reason you need to postpone or reschedule your event due to unforeseen circumstances you can do so without penalty.  You MUST postpone or reschedule at least 72 hours prior to the event to avoid incurring a 20% cancellation fee.  (Please be aware that the date you wish to reschedule your event will be subject to availability, we cannot guarantee the availability of the requested items, however we will do our best to accommodate your request.)

If you decide to cancel your event for any reason, please be advise that the down payment will be converted into store credit and will ONLY be good for up to 6 months from the cancellation date. There will be absolutely NO refunds issued. 

In a very unusual circumstance, we may reserve the right to cancel due to emergency, hazardous weather, or unsafe conditions these instances will be handled on a case by case basis.

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Special Request and Accomodations

Please contact us with any special request  or accommodations. In many instances we will strive to do our best to meet your request.  For example, if your venue is slightly outside of the 45 mile coverage area, or if you would require the rental for more than the maximum allotted time of 6 hours, please contact us. (Additional Fees will apply)

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Is Set up included?

Yes, Pink Diva Events will assume the responsibility of set up for it's items.  There is no additional fee for set up.

What areas do we service?

We can accommodate all request for Rentals within a 45 miles radius from our base location which is 192 Bear Christiana Rd Bear, Delaware 19701.

How many hours am I allowed to rent items?

Due to the high demand for our items we have a 6-hour maximum limit. If your event is longer than 6 hours, an extra fee can be paid for additional time, please contact us to check availability and/or specify this in your inquiry. 

Is a Deposit required?

 We require a NON-REFUNDABLE  40% deposit to reserve the time, date, and rental item( All deposits will be subtracted from your total balance). If you need to cancel for any reason the deposit will become store credit and will be good for up to 6 months.  Absolutely NO Exceptions!    

What forms of payment are accepted?

 We  accept cash and all major credit & debit cards.  Deposits can only be paid via debit or credit card.  Remaining balances can be paid in cash and should be done a minimum of  seven (7) days prior to the event.  You will need to make arrangements with Pink Diva Events in order to pay in cash.  Please contact us.

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